Privacy policy

Thank you for using eAlpaca, an online service managed by Simplify Solutions, located in Victoria, Australia. We respect and protect the privacy of our users. This privacy policy tells you how we collect and use information.

The term "Personal Information" in this privacy policy means any information from which your identity is apparent or can be reasonably ascertained.


The purpose of this online service is to assist you in registering, managing and researching information about alpacas.

Personal information

If you contact us we will collect the email address you nominate and any other identifying information you provide, such as a name or phone number.

Please do not give us other personal or sensitive information.

Registered users of eAlpaca

eAlpaca manages three kinds information about you:

  • Information you supply (eg. your name, email address and phone number)
  • Information about your eAlpaca transactions (eg. registrations, transfers, event entries) and changes (eg. to your member or animal records)
  • Process and usage information about your use of eAlpaca (ie. cookies, log files and analytics)

You can access your personal information in your account overview and profile change history; and information about your transactions in your transaction history.

Note that eAlpaca also provides the ability for you to share some of your information publicly, in member and animal searches and sales listings for non-eAlpaca users. These settings can be configured in your account settings (edit profile). In addition, you can also publish your listings in Facebook or Twitter using the 'Share' or 'Tweet' buttons in the listing. eAlpaca and Simplify Solutions cannot control or manage information you publish through these third-party services.

How we deal with complaints and requests

You may request access to Personal Information about you that we hold and you may ask us to correct your Personal Information if you find that it is not accurate, up-to-date or complete. You may also make a complaint about our handling of your Personal Information. These services are free of charge.

To protect your privacy and the privacy of others, we will need evidence of your identity before we can grant you access to information about you or change it.

You can contact us by email, or send your request or complaint to the postal address below. We undertake to respond within 30 days. If the request or complaint will take longer to resolve, we will provide you with a date by which we expect to respond.

How we protect your Personal Information

This online service is hosted in Australia in secure facilities. To help protect the privacy of data and personal information we collect and hold, we maintain physical, technical and administrative safeguards. We update and test our security technology on an ongoing basis.

We train our employees about the importance of confidentiality and maintaining the privacy and security of your information. Access to your Personal Information is restricted to employees who need it to provide benefits or services to you.

Website analytics

To improve your experience on our site, we may use 'cookies'. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. When you go to other websites from here, we advise you to be aware and read their privacy policy.

Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.

By using this website, you consent to the processing of data about you by Google in the manner described in Google's Privacy Policy and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google.

Our obligations

This online service is bound by the provisions of the Privacy Act 1988 (Cth), including the Australian Privacy Principles.

Contact us

Contact us about your privacy concerns.

Alternatively, you can write to us at:

eAlpaca service manager
Simplify Solutions
179 Maroondah Highway
Ringwood VIC 3134